Booking Terms & Conditions
BOOKING AND PAYMENTS
We are cashless so you need to bring a bank card to settle your bill. We accept carding including American Express as well as Apple Pay, Google Pay & Android Pay.
Fees may apply for late cancellations and no-shows. For larger groups and on key occasion days for our business, we reserve the right to increase the notice required. This will be outlined in your booking journey.
Your table will be held for 20 minutes. After this time your table may be charged a cancellation fee and your table may be given away. If you are late for your reservation, this may be taken off your total booking time.
Only ‘sports table’ and ‘outside table screen view’ booking types will guarantee a view of a TV screen. We cannot guarantee a view of the screen for any other booking type. To ensure the best possible experience and to ensure we are showing the right game, please let us know which sporting match you are coming for. Please note, on Peak Sports Dates our booking policies may change. Please speak to your events organiser to confirm cancellation policies.
We will always try to accommodate seated bookings on as few tables as possible, but we may need to split your party across multiple tables. We will always try to seat your party as close together, however, this cannot always be guaranteed.
Larger groups may be required to pre-order and/or dine from set menus. Please speak to our events team for details.
Our venues are also available for private hire meaning some spaces may be out of use to the public during your visit.
We reserve the right to refuse or eject any guests who appear intoxicated, behaving inappropriately or dressed inappropriately. Right of admission is reserved and no refund or compensation will be given.
On rare occasions, we may need to move or amend your booking and will work closely with you to find the best solution. In the event we need to cancel your booking you will receive a full refund where applicable.
Cancellations and No-shows
Please allow at least 7 days’ notice should you wish to cancel your booking. No-shows or cancellations with less than 7 days’ notice notice are subject to a cancellation fee which is the amount your card is held for at the time of booking.
Please note that all bookings must be cancelled in writing by email, simply reply to your booking confirmation email, keeping the subject of the email the same as this identifies your booking. Cancellations made through other means, including social media, may not be accepted and you may still be charged.
For some bookings, you may be able to cancel yourself. Look for the ‘cancel’ button in your confirmation email.
So that you can book with peace of mind, we would give you the option to rebook up to 12 months or cancel with no charges in the event that we are forced to close.
Management reserves the right to amend the cancellation notice as required and you will be notified before your booking is complete.
Our menus are seasonal and change throughout the year. This may affect availability. Please check our menu page for the latest menus. Our team are happy to help advise if there are certain dishes you would like to try.
Please advise your server of any allergies or dietary requirements.
Certain menus are only available in specific areas of our venues. Please speak to our events team for details.
A discretionary 12.5% service charge will be added to your final bill.
Under 18’s are allowed in before 4pm with responsible adults. We reserve the right not to allow under 18’s in on peak game days. Please ensure anyone lucky to look under 25 is carrying a valid form of ID. We accept valid passports or UK driving licence.
We don’t have a strict dress code, but we do kindly ask guests to dress appropriately for the occasion.
Right of admission reserved.
Our terrace is partially covered and heated, all tables are allocated on a first come first serve basis. Should the weather be poor on the day of your booking, we do our best to move you inside. In the event we are full inside, we try to suggest a sister venue to move you to or you have the option to cancel with no charge if you are on a table with no cover. Some tables have screen views, if you specifically want to enjoy sport on your visit make sure to book ‘outside terrace – screen view’ to guarantee this.